Public Opinion Survey/Polling Case Study

PROJECT: Boca Raton Police Department— Boca Raton, Florida
DESCRIPTION: A city-wide survey was conducted to ascertain the public's perception, satisfaction and awareness of programs and personnel. Information was obtained regarding interaction with officers, crime level in various neighborhoods, and identification of public concerns. Respondents were offered the opportunity to provide specific feedback regarding interaction with officers, and suggest opportunities for improvement.
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PROJECT: Public Opinion Surveys, City of Coral Springs
DESCRIPTION: Analysis of public opinion regarding provision of services to citizens in the City of Coral Springs. Over seventeen surveys have been conducted over the past two years regarding issues such as: (1) governmental services, (2) Police Department issues, (3) development of hotel and convention center activities, (4) business development, (5) recreation and other civic concerns, (6) residential and business recycling issues.
PROJECT: Public Opinion Surveys, City Of Deerfield Beach
DESCRIPTION: The goal of the city wide survey was to measure public opinion regarding provision of services to citizens. Tabulation, Cross tabulation, report and presentation was part of the project.
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PROJECT: City Of Ormond Beach, Florida
DESCRIPTION: Customer Service Evaluations - Reviewed and changed customer service opinion surveys so a better picture of the service delivery could be ascertained. Also assists in survey instrument development and survey plans for internal surveys to assess efficiency and satisfaction. Assist with on-going survey development for interdepartmental evaluations. Conducts annual customer service evaluations for various departments including Leisure Services (Parks and Recreation), Police and Building. Annual surveys measures customer service, service delivery and satisfaction of the customers who have used the service. Results were reported by Geographic Areas.
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PROJECT: Florida Memorial College, Miami, Florida
DESCRIPTION: Completed a survey of households with school-aged children to determine perceptions and attitudes regarding historically black colleges, and well as their attitudes towards higher education institutions and programs. This survey was conducted in the two largest counties in Florida.
PROJECT: Public Opinion Survey— Natural Resource Protection
DESCRIPTION: Coordinated, designed and completed telephone survey for the Broward County regarding the public perceptions and opinions on the state of the environment. Results were given county wide and broken down to smaller subsections of the county. In this way, differences were able to be identified in smaller areas. Responsible for the validation of the sample and results.
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