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Public Involvement Case study
PROJECT: Community Visioning Session, City of
Lighthouse Point, Florida
DESCRIPTION: Conducted a Visioning Session for the City that brought together citizens from throughout the City. The session sought the input of the public to determine the needs of the community and methods of solving the issues. As moderators of the session PMGA, was responsible for the organization of the session and leading group and break-out discussions. The final report offered a blueprint for the direction of the City.
PROJECT: State of Florida High Speed Rail Project
DESCRIPTION: Part of the High Speed Rail Team in Florida. Duties included informing the public regarding this project on the benefits of a high speed rail corridor in Florida. The corridor was planned to run from Tampa through Orlando and then south to Miami, Florida. Responsible for public input and the scheduling of meeting throughout the area. Duties included; securing and scheduling a meeting location, gathering all information for an up-to-date data base of public officials, homeowners/condominium owners groups, public service groups and interested individuals. Public notification was also a large part of the duties.
PROJECT: Miami-Dade Water and Sewer Department (WASD),
Miami, Florida
DESCRIPTION: Four projects have been undertaken for the Department. The first was to conduct six focus groups of customers of the WASD at different locations throughout Miami-Dade County. All sessions were conducted in English, Spanish and Creole. Discussion subjects ranged from satisfaction with services to possible new programs that the Department could offer. The second phase of this project was a survey of customers who called the department to obtain information or to lodge a complaint. The third phase of the project was a system -wide survey of customers to obtain their insights into their satisfaction with the department, whether there is a market for new proposed department services (water audits, etc.) and knowledge of conservation issues. The last part of the project was in-depth interviews with large users to ascertain their opinions on service delivery and possible improvements that the Department could be make to improve their business relationship.

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